How to Prepare for the Amazon video call verification

2. Make sure you are joining the video call from a device that has:

-- A front-facing camera.

-- A stable and reliable internet connection.

-- Safari browser or Google Chrome browser, depending on your device's operating system.

Sign in to Seller Central and click Join Call. Enable your camera and microphone when the browser requests your permission. The Join Call button will be activated 5 minutes ahead of the video call start time.

If you are unable to join the video call due to technical difficulties, we will call you within 5 minutes on the phone number you used to register on Amazon and we will guide you through the next steps. In this case, you may be asked to join the video call with an Amazon associate on Chime.

We will accept only the original versions of the documents submitted for registration on Amazon Acceptable documents are:

-- A valid government-issued photo-identity document, such as a national identity card or a passport. The document must include the following information: full name, date of birth, ID number, expiry date, signature of the holder, and country of issuance or country of citizenship.

-- A bank statement or a credit card statement. The statement must have been issued in the last 180 days and include the following information: full name (individual name or business name), address (residential address or business operating address), and bank information.

The video call may be monitored or recorded for training and quality assurance purposes. We handle your data in accordance with our Privacy Notice.

You are not allowed to take photos of the associate or record the video call.