The main goal of the Government of Bangladesh is to transform the society of Bangladesh into a knowledge based society by changing its undeveloped way of life through the establishment of Digital Bangladesh in the 21st century. To digitally transform all levels of services, including living, education, health, management, working methods, industry, trade and production, economy, social and cultural life of the people of this country.
The services of various government organizations are provided through a single digital platform through a central digital service provider platform called 'MyGov'. The Aspire to Innovate (ATUI) program, already under implementation by the Department of Information and Communication Technology and the Cabinet, has been developed by the government with the support of UNDP. . Using which rapid digitization or digitization of government services in the fastest time is in progress. Gradually, the digital services of all ministries will be integrated into the MyGov platform, so that people can access all government services from one platform. It is also possible to provide any type of documents and payments online with low cost and fast service. Along with these services, the identity verification of the service recipients has also been arranged through the 'Introduction' platform.
Using the MyGoogle or MyGov platform, there are solutions to some of the most basic problems in the country's administrative system, including:
1. The need for the client to go to the same place more than once to avail the service will be reduced;
2. Excessive use of documents will reduce;
3. Identification complications will be reduced;
4. The waste of extra money will come down;
5. It will be possible to prevent additional delays.
Also in many cases service recipients do not know where / how / when the service will be available. Lack of information about services and lack of citizen-friendly means of service is a waste of time and money for both service recipients and providers. The government's ICT department's A2I program has already set up a central digital service provider platform called "MyGov" to transform the services of various government organizations into digital services at the fastest pace.
Benefits of a service provider at MyGov:
All government e-service platforms have a single login system for administrative staff at MyGov.
The interconnection between all current and future systems of government has been made possible through the MyGov Technology Hub.
Through MyGov, in most cases, it is possible to provide services to citizens through digital platforms without creating any new software.
My Gov. Implementation Partners are able to offer a variety of customized access points and support services based on ministry / office requirements.
Reliance on specific technology skills has largely begun to decline through the MyGov platform.
Benefits available to service recipients / citizens at MyGov:
The MyGov platform ensures maximum accessibility to citizens through five types of service access channels. There are five types of service access channels:
Mygov Web (mygov.bd): Through MyGov Web, citizens can search for service application, service information using any device using laptop, mobile, tablet.
In the MyGov app: Through the MyGov mobile app, service users can complete the service application, service tracking, payment, etc.
333 Call Centers: To provide access to disadvantaged people as well as to assist citizens who are out of the Internet while roaming, 333 Call Centers assist as voice assistants with important information such as service information, application queries and application status.
Union Digital Centers: There are 4500+ Union Digital Centers across the country for the collaboration of technologically backward rural citizens who are one of the most important integral part of the MyGov platform as an access point. Customers can apply for services, payments, etc. with the help of digital center entrepreneurs.
Service Provider's Own Digital System: By integrating with the service providers' own digital systems, service users will be able to receive services using any MyGov platform.
After all, the MyGov platform ensures all kinds of benefits to all citizens, regardless of village or city, through digital platforms, from service applications to online payments, service tracking, service delivery, service history inquiries, service related complaints, and more.